Wikipedia isn’t the end all, but in this case I think it provides a working definition.
Enshittification (alternately, crapification and platform decay) is a pattern in which online products and services decline in quality. Initially, vendors create high-quality offerings to attract users, then they degrade those offerings to better serve business customers, and finally degrade their services to users and business customers to maximize profits for shareholders.
I was reading your definition as being too specific. Imo enshittification is any time the relative average quality of a class of products or services decreases, either due to increased prices or decreased quality at the same price. This can be applied to a specific product or service, but can also describe a decline in quality across an industry.
Wikipedia isn’t the end all, but in this case I think it provides a working definition.
I was reading your definition as being too specific. Imo enshittification is any time the relative average quality of a class of products or services decreases, either due to increased prices or decreased quality at the same price. This can be applied to a specific product or service, but can also describe a decline in quality across an industry.
The term is more specific than that, referring to runaway capitalism being the cause. Otherwise you’d just use something simpler like “worsening.”
The original context comes from a 2022 blog post.